Our Privacy Policy

This Privacy Policy describes how Flenno collects, uses, stores, and protects personal data when you use Flenno (“the Service”), our website, and related services. We are committed to protecting your privacy and handling personal data in a transparent and secure manner in accordance with the EU General Data Protection Regulation (GDPR).

Contact:

Email: info@flenno.com

Last Updated on December, 18, 2025

Information We Collect

We collect only the data necessary to provide and improve the Service.

2.1 Information You Provide

  • Name

  • Email address

  • Company name and role

  • Account settings (e.g. themes, KPIs, prompts, configurations)

  • Communication with support

2.2 Automatically Collected Information

  • IP address (processed in a limited or anonymized form)

  • Browser type and device information

  • Usage data related to the website and Service (e.g. pages visited, feature usage)

2.3 Data Connected via Integrations

When you connect external data sources (such as Google Analytics 4 or other qualitative data sources):

  • We process aggregated and contextual business data

  • We do not collect or process end-user personal data unless explicitly provided by you

  • All connected data remains the property of the customer

Flenno does not claim ownership of customer data.

How We Use Your Information

We use information for the following purposes:

  • To provide and operate the Service

  • To generate insights, recommendations, and impact analysis

  • To improve and develop the Service

  • To provide customer support

  • To communicate service-related updates

  • To comply with legal obligations


We do not use customer data for advertising purposes and we do not sell personal data.

Legal Basis for Processing (GDPR)

Our legal grounds for processing personal data include:

  • Contractual necessity – to provide the Service

  • Consent – for optional features and cookies

  • Legitimate interest – to improve and secure the Service

  • Legal obligation – where required by law

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy.

  • Account data is retained while the account is active

  • Upon account termination, data is deleted or anonymized within a reasonable period unless legal retention is required

Data Security

We apply industry-standard security measures to protect data, including:

  • Encryption in transit and at rest

  • Access control and role-based permissions

  • Secure cloud infrastructure compliant with GDPR requirements

  • Regular monitoring and security best practices

While no system can guarantee absolute security, we take reasonable and appropriate measures to protect your data.

Third-Party Processors

We may use trusted third-party service providers for:

  • Cloud hosting

  • Monitoring and error tracking

  • Website analytics

  • Customer communication tools

All third-party processors are contractually bound to comply with GDPR and applicable data protection laws.

We do not sell or rent personal data to third parties.

Cookies

We use cookies and similar technologies to:

  • Ensure basic website functionality

  • Analyze website usage

  • Improve user experience

Where required, cookie usage is based on your consent. You can manage cookie preferences through your browser or cookie settings.

For more information, see our Cookie Policy.

Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

Requests can be made by contacting us at info@flenno.com].

AI & Data Usage Principles

Flenno analyzes patterns and trends — not individual users.

  • AI insights are generated from aggregated and contextual data

  • No automated decision-making produces legal or significant effects on individuals

  • Human-in-the-loop control is always maintained

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated revision date.

Continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or requests regarding this Privacy Policy or data protection:

Email: info@flenno.com

Company: FI33617146